Who to contact for support during session

by | 18 Feb, 2019 | 0 comments

We're heading straight into Autumn session, and you might be wondering where to go for help. Here's your list of essential contacts.

The LX.lab

The LX.lab team is here to help from 10-4pm weekdays. We can also connect you with IML and other support areas. For learning and teaching support:


For systems access and issues, IT support is available from 8am-9:30pm on weekdays, and 9am-5pm on weekends:


Audiovisual services support is available between 7:30am and 8:30pm on weekdays and 8am-5pm on weekends. For immediate AVS support in the classroom:

  • go to avs.uts.edu.au for details on the AVS devices in the teaching space you’ll be using
  • log a ticket on ServiceConnect or
  • call #1978.


If you need information about a specific teaching space, please contact your faculty planner. You can also check classroom availability on StaffConnect.


Security are here to help you 24/7, 365 days a year.

  • for security emergencies dial #6 from internal phones and 1800 249 559 from external phones
  • if your teaching space is locked, call #1192 or #1193, and security will unlock the door for you and your students.

UTS Library

Open from 8am-10pm Mondays to Thursdays, 8am-9pm Fridays, and 10am-6pm on weekends over the Autumn session. Over the Easter long weekend, the Library will be open on Saturday and Monday from 10am-6pm, and closed on Friday and Sunday. You can talk to a librarian via live chat on lib.uts.edu.au.

Cleaning and air conditioning

UTS Central and Building services are available to help with issues related to cleaning and air conditioning.

  • for cleaning concerns, call UTS Central Services on #1013
  • for air quality related issues, contact UTS Building Services on 9514 7477.

Student support

Both HELPS and the UTS counselling service will be available throughout the session.

  • HELPS drop-in sessions for students run on weekdays, with public holidays excepted. You can find the schedule for drop-in sessions on the HELPS website. Contact HELPS on #9733.
  • the UTS Counselling Service is available throughout Summer session. Call #1177 to access.

Feature image by Pavan Trikutam.

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